1. General information

www.hcanss.nl is owned and run by Lots of Leather B.V. with KvK no. 71449671 and is registered in Netherlands with the following address:

Keizersgracht 391A 1016 EJ Amsterdam 

When you make a purchase on www.hcanss.nl, you accept the terms and conditions below.

If you experience problems with your order on the website or the general use of the website, please contact our customer service info@hcanss.nl

2. Placing an order

To make a purchase on www.hcanss.nl, you must be 18 years old and have a valid payment card that we accept. If you are not 18 years old, you can still make a purchase, but you must be granted permission from a parent or a legal guardian.

If you are under the age of 18 and you make a purchase without permission from a parent or a legal guardian, Lots of Leather BV disclaims all responsibility, as it is stated above that the purchaser must be 18 years of age or have a parent’s or a legal guardian’s consent to make a purchase on www.hcanss.nl.

When you place an order at www.hcanss.nl, you submit some basic information, including your name, billing address, delivery address, e-mail address and phone number. Lots of Leather BV stores your information in accordance with our personal data policy.

Immediately after submitting your order, you will receive an order confirmation. when we have accepted your order, you will receive an invoice on your e-mail, which constitutes a binding agreement between you and Lots of Leather BV. For your information, the order confirmation is not an invoice and the purchase is not final before you have received an invoice from us. Please check your spam folder to ensure that our mail has not been filtered.

3. Prices & payment

When shopping at www.hcanss.nl you will get information about the price in total including delivery costs before you reach the final confirmation. All prices indicated on www.hcanss.nl are inclusive VAT. We reserve the right to change prices without notification due to increased costs or as a result of a general development in retail prices.

You can use the following payment methods when shopping on www.hcanss.nl:

- Credit card:   We receive the following payment cards: Visa, Mastercard and Maestro. 

- Online payment systems: PayPal, Sofort, iDeal, Klarna, Bancontact

If we suspect a fraud payment then we reserve the right to cancel the order or ask for personal picture ID together with the last four digits on the creditcard used for the payment.

4. Delivery

We use UPS as courier to ship your parcel. We deliver parcels to your home address.

Delivery to a private address
Please note that if you permit it to be placed somewhere, Lots of Leather BV disclaims all responsibility in regards to a possible loss or damage. If you did not fill out the note on where to leave it and you are not home at the time of arrival, it will be left in a parcel shop or a depot near you.

At the moment we ship to the following countries:

• Austria - delivery time 2-3 days
• Belgium - delivery time 2-3 days
• Finland - delivery time 3-5 days
• France - delivery time 3-4 days
• Germany - delivery time 2-3 days
• Ireland - delivery time 4-5 days
• Italy - delivery time 3-5 days
• Netherlands - delivery time 2-3 days
• Spain - delivery time 4-5 days
• Sweden - delivery time 2-4 days

After your order has been shipped you will receive an email with a track and trace link that you can use to track your package. You can view the status of your package on https://www.ups.com/track?loc=en_NL&requester=ST/

We only show products that are in stock, but should we for some reason not be able to deliver your product or should the product be delayed for other reasons, we will let you know as soon as possible.

5. Returns

We offer 14-day returns on all orders. To start a return, you can contact us at info@hcanss.nl.  If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. The costs for returning are for your own account. The money will be refunded to the card used when ordering. Unfortunately, we can not exchange to a different size or style.

Refusal to receive a package upon arrival is not qualified as a rightfully return and we reserve the right to charge you an amount to cover any additional costs that we may have in regards to your withdrawal.

Uunfortunately, it is not possible to neither return nor exchange your product in physical stores.

Return process:

Please note than it can take up to 3-4 weeks for us to process your return and refund the amount of money corresponding to your order.

When you return a parcel to us, your parcel has some extra stops at an external warehouse before we receive it:

Step 1: Up to one week of transit from when you hand in your parcel at a post office until it arrives at an external warehouse

Step 2: Up to two weeks of transit from when your parcel leaves the external warehouse until it arrives at Lots of Leather BV's warehouse.

Step 3: We will refund your return no later than one week after we have received your parcel at our own warehouse 

Please note that you are liable for any decrease in value, if you have tested or used the product in other ways than those usually allowed in-store. When we receive the product, we will assess the condition and refund you the amount we find corresponding to the item’s condition.

6. Your rights as a customer

You are covered by a one -year manufacturing guarantee.

1. The warranty relating to products only applies to defects caused by faulty manufacture, construction or material. 
2. The warranty does not apply in the event of normal wear and tear and damage resulting from accidents, changes made to the product, negligence or improper use by the customer, or when the cause of the defect cannot clearly be established.
3. The risk of loss, damage or theft of the products that are the subject of an agreement between the parties, will pass on to the customer when these products are legally and/or factually delivered, at least are in the power of the customer or of a third party who receives the product for the benefit of the customer.

If you wish to make a complaint, you must do so within a reasonable time frame and latest within two months.

If your complaint regards a defect in a product, we advise you to contact us at info@hcanss.nl as soon as you have found the defect, to shorten the processing time for your claim.

If we assess the claim to be justified, we will refund any costs you may have had in regards to sending back the product to us.

In the case that we cannot justify the claim, the shipping expenses are on your own account.

We recommend you to send the product safely and to get a receipt. the responsibility for the package lies with you, until we have received it.

It is therefore advisable to save a receipt with the shipping charges and a track and trace number, if possible.

7. Disclaimer of liability

Lots of Leather BV does not make any warranties in regards to the accuracy of the information on the website and neither has no liability if products are sold out. That said, we do, naturally, attempt to make the content and material on the website correct, up to date and in compliance with respective laws. If you find any information to be irregular, you are always welcome to contact us.

We can furthermore change the content on the website at any time and we are not entitled to give you preceding notice of this. We therefore suggest you to revise our terms and conditions when you use our site.

Lots of Leather BV is neither liable for any loss nor damage from use of the website.

8. Copyright and link to third party websites

All the elements on the website are protected by copyright and are property of Lots of Leather BV. The information can, therefore, only be used with permission from Lots of Leather BV

If we link to a third party website, Lots of Leather BV cannot make any guarantees nor be held liable for the content posted on the third party website.

We merely provide the links for your utility, but if you choose to visit a third party website, it is at your own risk.

9. Personal data policy

We treat your personal data confidentially. Please read our privacy data policy that explains how we use the personal data that you provide in connection with the ordering procedure, and your use of the website in general.

10. Choice of law and jurisdiction

Any contracts concluded between us using these terms and conditions are governed by Dutch law. Any dispute which may arise in connection with our contract, including its existence or validity, must be brought before a competent court in Netherlands. As a consumer you may bring proceedings against us in the courts for the place where you are domiciled.