YOU DESERVE IT . . . . . . . . . . FREE SHIPMENT OVER 50€ . . . . . . . . . . 30 DAYS RETURN BACK OPTION
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Our team works extremely hard on each article of hcanss brand that we want you to be happy with your purchase. Your satisfaction is our achievement. Nevertheless, if the online purchased good does not meet your expectations, you have the right to return the item within 30 days after receiving your goods and / or exchange it.

But please do not forget we only accept undamaged and unworn items with the original voucher, brand labels and price labels.

Please e-mail to first. Please indicate the article description and the invoice number. We will be glad if you let us know why you want to return the good. (It is not obligatory) We will contact you max within 12 hours. After receiving the confirmation e-mail you can send the product.

With your order you will find a return form. Please fill it in as completely as possible. Your feed backs will help us to improve ourselves and serve better in your following purchases. We take each letter you write on the return form very serious.

Please do not miss 30 days to return the good. Return the item within 30 days of receipt. We kindly ask you to return the good within its original cover and attached its original receipt.

The address to return is:

CAST Buizerdlaan 6 3435 SB NO 384  NIEUWEGEIN

The day your return received by our team and checking procedures care completed you will be refund just as the same payment method.

  • Bank Transfer : The bank accounts that payment had done are refunded in 5 working day after the delivery of your return.
  • iDeal: The bank accounts that payment had done are refunded in 5 working days after the delivery of your return.
  • Credit Cards: The bank is going to be notified to charge back the amount in 5 working days after the delivery of your return. Unfortunately, the rest is bank’s procedures to finalize and fasten the payback period.

You will receive a credit note by e-mail.

The risk and costs of a return shipment are always at your own expense.


If you want to exchange an article for a different size or colour please first of all e-mail us so we can check if the desired size or colour is in our stocks or not. If it is in our stock we reserve it for you. If the reservation succeeds you will get an email from us. After you have received a confirmation from our customer service, you must return the item by registered mail. After we have accepted your return in good receipt, we will immediately send the asked size or colour. For the resend after the exchange you don’t have to pay any transportation fee. But please keep in mind that the return shipment fee is on customers side.

If something is wrong with the product, please contact us within two months so that we can possibly proceed to repair or replacement of the product. We use at least the rules that are legally valid but strive for the most ideal solution for both parties.



  : Jansdam 2A, 3512HB, Utrecht / The Netherlands
: (+31) (0) 85 773 7703
: (+31) (0) 6 8230 05 22


  : C.A.S.T. Buizerdlaan 6, 3435SB, Nieuwegein, The Netherlands
: (+31) (30) 763 33 46
: (+31) (0) 6 8230 05 22

KvK       : 71449671

FISCAL : 858719885.B01

IBAN     : NL15 INGB 0008 3823 93 


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